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Dissatisfied
- The time and energy our Product Research Team has invested in discovering products are aimed at ensuring that our customers find items they will love, especially those made in response to current market interests.
- Your understanding is greatly appreciated, as the costs associated with running a small business are considerable. Thus, we entrust our patrons to conduct thorough research and not proceed with their purchase if they believe our product does not suit their needs.
- While we appreciate your concerns about your item, we must convey that our operational costs have already been allocated. Hence, we regard all sales as final, and refunds cannot be processed.
Incorrect Item
- An incorrect item received refers to being sent a product that does not match what you ordered as shown on our website.
- Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
- Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
- Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
- As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
- Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
- As a small business, we strive to provide exhaustive product information on our website to assist customers in making informed decisions about their purchases and to discourage them from ordering if they feel the item does not suit their requirements.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
- If a replacement order will be created, there is no need to send the incorrect item back to us.
Items Not Received After 30 Days
- Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
- Please click here to know what tracking number should I give to my local post office.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.